My cell phone silently rang on my desk today and I glanced down at it while continuing my meeting. Who is calling me from my own town? I forgot about it until an hour later when I played my voicemail.
“Hi, Katie! This is Linda from Liberty Mutual. I just wanted to say two things. First, I wanted to thank you for being a long term customer, we really appreciate your business. Secondly, I want you to know that I reviewed your account and I noticed there is a discount you are available for that was not on your account. So I have now applied that discount and made it retro from the first of the year. If you have any questions, please call me. Bye!”
You have got to be high. Seriously, Liberty Mutual, are you smoking something?
Just days after ending a lengthy “please, lower my cable bill” battle with my cable company who lowered my cable bill but then immediately tried to upsell me into multiple movie channels (for a low, 6 month introductory fee, have some late night porn!), this was a very, very welcome change. What company does this?
What company calls you up and basically says, “You know what? You’re a good, loyal person. And I know some personal things about you that you may not know yourself. I’m just going to lower your bill a little bit each month. No response required! I just want you to sit there and become a bit more affluent day by day.”
These things just do not happen to me.
So, yes, this was in fact, Opposite Day. Celebrate!
P.S. – this post was not in any way sponsored by Liberty Mutual.
P.P.S. – In fact, if you alert Liberty Mutual that this post is real, they might try to take my discount away, so DON’T do it!